WHAT TIME IS CHECK IN ?

3pm

WHAT TIME IS CHECK OUT ?

10am. Late checkout fees apply and are subject to availability.

CAN I HAVE AN EARLY CHECK IN ?

Early check ins are not guaranteed. Please provide us with your ETA prior to arriving and we will endeavour to accommodate you as early as possible but please keep in mind that check in is 3pm.

WHAT HAPPENS IF ARRIVE LATE AT NIGHT ?

No problem! You will receive a SMS with your check-in instructions by 3pm on your arrival day.

If you have not received your SMS by 3pm please call +61 487179769

WHAT IS YOUR CANCELLATION POLICY ?

Ski Season Bookings (June to October)

During our ski season, from June through October, we have a 60-day cancellation policy.

  • More than 60 days before arrival: You may cancel your booking and receive a full refund.
  • Within 60 days of arrival: Your booking becomes non-refundable, and no refunds or changes of dates will be permitted.

Off-Peak / Summer Bookings

For bookings outside the ski season, a 14-day cancellation policy applies.

  • More than 14 days before arrival: You may cancel your booking and receive a full refund.
  • Within 14 days of arrival: Your booking becomes non-refundable.

Travel Insurance

We strongly recommend that all guests consider purchasing travel insurance to protect themselves against unexpected circumstances that may affect their travel plans, including illness, injury, poor weather or changes to personal circumstances.

We do not recommend or endorse any particular travel insurance company. Guests are responsible for conducting their own research and selecting a policy that best suits their individual needs.

Please note: Our cancellation policies are strictly applied, so we encourage all guests to carefully review their booking dates and consider appropriate travel insurance before confirming their reservation. Please refer to your booking confirmation for the conditions applicable to your stay.

HOW MUCH DEPOSIT IS REQUIRED ?

Your booking will be charged in full at the time of booking.

DO YOU HAVE A DRYING ROOM ?

Yes we do not have a drying room. We also offer coin operated clothes dryers.

HOW FAR TO THE RESTAURANTS AND SHOPS ?

The Alpine Resort Motel is only a few minutes drive and 16 minutes walk to Nuggets Crossing where the shops, supermarket and restaurants are.

HOW FAR ARE THE SKI RESORTS FROM ALPINE RESORT MOTEL ?

Thredbo, Perisher and Charlotte’s Pass are approximately 45 minutes drive from us.

DO I NEED CHAINS ?

From the June long weekend to the October long weekend the law requires you to carry properly fitting snow chains for your tyres whenever you enter the KNP (chains are not required for travel to Skitube and 4WD vehicles are exempt) there are many chain hire outlets located in Cooma, Berridale and Jindabyne. Make sure you know how to fit the chains properly, and always fit chains to the drive wheels of your car. Take care when fitting chains on the roadside and observe all regular road regulations and directions.

TIP:

  1. When hiring chains, first know the tyre code and dimensions which are found on the outside of your tyres.
  2. Pack a waterproof blanket to lie on and keep your gloves accessible

Practice fitting the chains before leaving home or at the hire outlet.

CAN I HAVE EXTRA PEOPLE IN MY ROOM ?

If you would like to add more people to your room, you need to advise reception, an extra per person fee will be charged. If you are found to have more people in your room than you have booked for, you will be charged the going rate at that time. Extra roll away beds and pull out couches are not available.

DO YOU HAVE COTS ?

No we do not have cots.

DO YOU HAVE COOKING FACILITIES IN THE ROOMS ?

All our rooms are equipped with a mini fridge, toaster, kettle and microwave for your convenience.

However, guests are not permitted to bring or use any additional cooking appliances in their rooms, including portable cooktops, electric frypans, air fryers or similar equipment.

This restriction is in place for fire safety reasons, as cooking appliances can activate the building’s fire alarm system.

Please note: If the use of unauthorised cooking appliances triggers a fire alarm, guests may be liable for any associated fire brigade call-out fees or charges.

DO YOU PROVIDE CROCKERY AND CUTLERY ?

Yes we do.

DO YOU HAVE AIR CONDITIONING ?

Yes, we have reverse cycle air conditioning in each room.

WHAT IF I HAVE TWO CARS ?

We offer one off street parking space per room. Should you have more than one, you will need to park the second outside the building on the street.

DO I NEED TO SHOW MY CREDIT CARD UPON ARRIVAL ?

Yes, you will need to. If you are travelling with a different credit card, the payment will need to be made with the card you have at your arrival. If you have previously paid with a different card, your money will be returned to that card after payment has been taken on your card you have with you.

SHOULD I BOOK WITH ALPINE RESORT MOTEL ?

The answer is absolutely yes you should!!

We look forward to having you stay with us!